Help for every bottle
Labelly support
Find quick answers about scanning, AI results, purchases, privacy, and account deletion. If you still need help, contact us directly.
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FAQ
Frequently asked questions
How do I get a better scan?
Allow camera access, place the full front label inside the frame, avoid glare, and keep the phone steady. If the result is incomplete, try brighter indirect light or choose a clear label photo from your library.
Labelly needs camera or selected-photo access only when you ask it to scan. You can change these permissions in iOS Settings.
Are AI wine details always correct?
No. Label recognition and generated descriptions can be incomplete or wrong, especially with damaged labels, rare bottles, glare, or missing vintage information. Verify important details against the bottle or producer.
When supported, Apple Vision and Foundation Models may process the scan on your device. Otherwise, Labelly may use its Google Cloud Run backend and Vertex AI fallback. Do not rely on AI output for allergy, health, legal, or purchasing decisions.
When is my label photo stored?
A scan may be processed temporarily to produce a result. Labelly uploads a wine photo to Firebase Storage only when you choose to save that wine. Leaving without saving does not add the photo to your collection.
See the Privacy policy for the complete handling and retention explanation.
How do I change the app language?
Open Profile and choose Language. Labelly supports Japanese, English, French, German, Italian, Spanish, and European Portuguese. The device language is used until you make a manual choice.
Previously generated AI text remains in the language in which it was created; scan again if you need a new result in another language.
I cannot sign in. What should I try?
- Confirm that you have a working internet connection and the latest version of Labelly.
- Use the same sign-in method and Apple or Google account you originally used.
- Restart the app and try again. If Apple hides your email, continue using the same Sign in with Apple account.
- If the problem continues, contact tonyhiga0917@gmail.com with the error message, app version, and device model.
How do I restore or cancel a subscription?
To restore benefits, sign in to Labelly and select Restore Purchases on the subscription screen while using the same Apple Account that made the purchase. See Apple purchase restoration help if restoration still fails.
To cancel, open iOS Settings, tap your name, then Subscriptions and choose Labelly. Apple controls billing, cancellation, and refunds. See Apple subscription instructions for current instructions.
How do I delete my account and data?
Account deletion is permanent. It removes your Firebase Authentication account, Firestore user and saved-wine records, and saved wine images in Firebase Storage from active Labelly systems.
- In Labelly, open Profile and choose Delete account.
- Confirm that you want to permanently delete the account.
- If you cannot access Labelly, email an account deletion request from the email linked to the account and include your Apple or Google sign-in method. We may verify identity before deletion.
Does Labelly sell data or use advertising trackers?
No. Labelly does not sell personal information, serve third-party ads, or track activity across other companies’ apps. Firebase, Google Cloud, Apple, and RevenueCat process limited information to provide authentication, storage, AI fallback, sign-in, and subscription services.
Read the full Privacy policy or contact tonyhiga0917@gmail.com with a privacy request.
How can I contact Labelly?
Labelly is operated by Takase Higashiuezato. Email tonyhiga0917@gmail.com for product support, privacy questions, or an account-deletion request.
For faster troubleshooting, include the app version, device model, sign-in method, and steps that produced the issue. Do not send passwords, authentication codes, or full payment-card details.